Jemly Support

Answers, a quick tour, and how to reach us.

Take the tour

A short walk through Jemly, step by step, right inside the app.

Open the in-app tour

You can also find it in the app under Profile > Help & support.

Common questions

How does Jemly decide what I review?

After you flip a card, you rate how well you remembered it: Again, Hard, Good or Easy. Jemly uses that to schedule the next time you'll see the card. Words you know come back less often; tricky ones come back sooner. A few minutes a day is enough.

How do I add my own words?
  1. Tap the round + button on Home, Decks or Dictionary.
  2. Type the word or phrase and its translation.
  3. Tap Save card, or Save and add another to keep going.

Use the Card | Deck switch at the top to create a whole new deck instead.

Do I need an account?

No. Without an account everything stays on your device. An account (Profile > Account) backs up your progress and lets you use Jemly on more than one device.

I forgot my password
  1. Open Profile > Account and tap Forgot password?
  2. Enter your email and tap Send reset link.
  3. Open the email and tap the link. Jemly asks for a new password (at least 8 characters).

No email? Check your spam folder and that you used the same address you signed up with.

My progress isn't syncing

Make sure you are signed in (Profile > Account), then tap Sync now. If a red banner says changes aren't synced yet, your work is safe on this device and Jemly keeps retrying; tap Retry once you have a connection.

Can I use Jemly offline or on my home screen?

Yes. Open Jemly in your phone's browser once, then add it to your home screen. On iPhone: tap Share, then Add to Home Screen. On Android: tap Install in Profile, or use the browser menu. It then opens even without a signal.

How do I back up or export my data?

Go to Profile > Data > Download backup. It saves everything (decks, cards, photos, progress, settings) in one file you can restore later.

How do I delete my account and data?

Go to Profile > Data > Delete all my data and confirm. This permanently deletes your cards, your cloud copy and your account. It can't be undone, so download a backup first if you might want it.

Hands-free and speed round don't play sound

Check your volume and that your phone isn't on silent. Jemly uses your device's built-in speech, so a Spanish voice must be installed in your device's settings. If your device can't play speech, Jemly tells you.

Report a problem or ask something

Email info@jemly.co.uk. To help us fix it quickly, tell us:

Please don't send your password. We will never ask for it.